Terms & Conditions

Overview

Welcome to Jewelix. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

Returns & Exchange Policy

Our return policy is valid for 7 days after receiving your order. After 7 days, we will not be able to offer a return or exchange.

To be eligible for a return:

• The item must be unused and in the same condition as received.
• The item must be returned in its original packaging.
• The product must not be damaged, worn, or washed.

Non-Returnable Items

The following items cannot be returned:

• Sale / Discounted items
• Gift cards
• Customized or personalized products
• Any used or damaged product

Refund Policy

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed through your original payment method within a few working days.

Note: Delivery charges are non-refundable. If a refund is approved, the delivery charges will be deducted from the refund amount.

Order Not Received

If you have not received your order within the expected delivery time, please contact us immediately so we can assist you.

Need Help?

For any questions regarding orders, returns, or refunds, please contact us at whatsapp.